منتديات طلاب الجامعة العربية المفتوحة - الجامعة السعودية الالكترونية
حل واجبات الجامعة العربية المفتوحه - الجامعة السعودية الالكترونية -
شرح كورسات - مراجعات - فيديوهات - مراجعات قبل الامتحانات
حلول واجبات الجامعة العربية المفتوحة
لجميع تخصصات الجامعة ولجميع فروع الجامعة
حلول واجبات – مشاريع تخرج – ملخصات هامة

WhatsٍِِِApp: 00201102862484
professor.tma@gmail.com
حلول مضمونة وغير مكررة وغير متشابهة لجميع واجبات الجامعة
متوفرمدرسين ومدرسات لجميع المواد والتخصصات
KSA-Kuwait-Bahrain-Oman-Jordon-Lebanon-Egypt


حل واجبات الجامعة العربية المفتوحة - الجامعة السعودية الالكترونية - مع الشرح لكل واجب
 
الرئيسيةالبوابةس .و .جبحـثالأعضاءالمجموعاتالتسجيلدخول

مع أفضل نخبة من الاساتذة والمهندسين - حل واجبات - شرح اونلاين - ملخصات - مراجعات - مشاريع تخرج - الجامعة العربية المفتوحة بجميع فروعها - الجامعة السعودية الالكترونية - جامعة الملك فيص وجامعة الملك فهد وجامعة ام القرى وجامعة السلطان قابوس وجامعة الملك فهد

شاطر | 
 

 حل واجبات الجامعة العربية المفتوحة - B203B

اذهب الى الأسفل 
كاتب الموضوعرسالة
whatsapp:00201102862484
Admin
avatar

عدد المساهمات : 1641
تاريخ التسجيل : 06/02/2012

مُساهمةموضوع: حل واجبات الجامعة العربية المفتوحة - B203B   الأحد أكتوبر 23, 2016 5:55 pm





Arab Open University
Faculty of Business Studies
Business Functions in Context II
B203B – First semester 2016-17
Tutor Marked Assessment
Recruitment and selection at Enterprise Rent-A-Car

Introduction

Enterprise Rent-A-Car (Enterprise) was founded by Jack Taylor in 1957 in the basement of a car dealership in St Louis in the USA. The business began with only seven cars. Today, Enterprise is the largest car rental business in North America with more than 7,000 offices in the USA and
more than 900 in Canada, Puerto Rico, the UK, Germany and Ireland. In 2007, Enterprise had
728,000 rental cars in use, employing over 65,000 people with an annual turnover of over
£4.5 billion.

The car rental market is increasingly competitive. Enterprise continues to expand its range of services to meet customers’ needs. In addition to business rentals at airport and city locations, it also provides replacement cars for accident repairs, courtesy cars for garages and short-term holiday rentals for breaks or special occasions. Enterprise also offers a collection service to take customers to their hire cars.
Maintaining high levels of customer satisfaction is a key driver of growth for Enterprise.
Enterprise emphasises delivering first-class customer service, regularly winning awards for its efforts in this area. Its small, local office structure and entrepreneurial team working means its employees are able to make decisions independently to achieve their goals.
This case study explores how Enterprise ensures it has the right people and skills to achieve its business aims and objectives.

The role of Human Resource Management

The purpose of Human Resource Management (HRM) is to hire, train and develop staff and where necessary to discipline or dismiss them. Through effective training and development, employees at Enterprise achieve promotion within the company and reach their full potential.
This reduces the need for external recruitment and makes maximum use of existing talent. This is a cost-effective way for a business to manage its people.
The HRM function not only manages existing staff, it also plans for changes that will affect its future staffing needs. This is known as workforce planning. For example:
• the business may grow into new markets, such as Enterprise moving into truck rental
• it may use new technology which requires new skills e.g. global positioning equipment
• staff may retire or be promoted, leaving gaps which need to be filled.
There may also be external changes in the labour market, meaning that there will be fewer skills available or too many in a particular area. HRM monitors all of these things in planning recruitment strategy. This places the HRM function in a central role in the business because all managers use this expertise to acquire staff.
Enterprise has a policy of promoting its managers from within its existing workforce. This means the business must recruit people with the potential to grow. Each year, Enterprise recruits an average of 1,000 staff into its graduate recruitment programme in the UK and Ireland. To achieve its aims and objectives, Enterprise needs staff who are motivated and who possess initiative and drive.


Attracting applicants

Promoting managers and offering career opportunities from within the company has a positive effect on Enterprise. Employees remain happy, will stay longer and give their best.
However, with growth and diversification there is always a need for external recruitment to provide new skills or increase the business capacity for expansion.
In order to attract high quality candidates, Enterprise is raising the company profile within UK universities using Campus Brand Managers. These are students or interns who work for Enterprise and act as liaisons for potential applicants. Other activities in universities to attract interested applicants include:
• presentations on the company
• relationships with clubs and organisations
• attending Careers Fairs
• ‘drop-in’ sessions
• skills sessions and
• mentoring programmes.
Students can also visit Enterprise and spend time learning about how it does business and what opportunities it offers.
Enterprise offers a good salary and training as part of its benefits. However, the real attraction is the chance of a career rather than just a job. Most employees start out as Management Trainees with the potential to progress to Vice President/General Manager. Employees also have opportunities to specialise in specific areas such as finance, human resource management, vehicle acquisition, risk management and many others. This allows individualsto develop their career path as they progress within the company.



Enterprise makes every effort to ensure that its workforce is representative of the cultural and ethnic diversity in the wider population. Job advertisements state: ‘Enterprise Rent-A-Car seeks and values people of all backgrounds because every employee, customer and business partner is important. We are proud to be an equal opportunities employer.’
Through its 11 local UK and Irish teams supporting recruitment, Enterprise ensures that the staff in its branches reflects the areas they serve. This helps to develop a ‘culturally aware’ workforce.


Recruitment

Enterprise’s online recruitment process is an important part of its strategy. This improves the speed and efficiency of the application for both the company and the applicant. The website provides a registration function and lists available jobs. It also provides a lot of information about the Management Trainee role and the company culture and values. This allows applicants to get a good idea of whether Enterprise would suit them.
New recruits can enter the business in different ways.
• An ‘internship’ scheme is available for first and second year university students. This gives students an opportunity to work with Enterprise. Students gain valuable experience and there is the possibility of becoming a full-time employee after graduation. Interns participate in an initial classroom-based training session. After this, they work in a branch office where they begin on-the-job training. Interns take on the same responsibilities as management trainees and learn about sales, marketing, customer service, business management and administration support.

The Enterprise Graduate Management Trainee programme offers graduates a fast-track career path with opportunities for self-development and quick progression. Within as little as 8-12 months, they can move up to a Management Assistant then on to Assistant Manager. The role includes providing a great customer experience, marketing the business and selling the service, as well as dealing with business partners such as insurance companies, dealerships and auto body shops.

Enterprise advertises its vacancies and opportunities across a wide range of media. This includes media such as newspapers, magazines and online.
To target graduate recruits, Enterprise has developed a dedicated recruitment brand and website - ‘Come Alive’. The website shows potential employees the benefits of career opportunities with Enterprise and provides a medium through which students can submit their applications. It also presents profiles of Enterprise employees with their career stories.
Enterprise also uses specialist graduate recruitment websites at peak times throughout the year in order to attract the maximum audience. Approximately 50% of its total UK and Ireland workforce is recruited via the website strategy.

Selection

Selection is the process of identifying the best candidate for the role in question. This is important as the candidates who apply may not always have the correct set of skills and competencies required by the business. Enterprise seeks competencies in its recruits both for an immediate job role and also for development over the longer term to support the business growth. HR managers often use standard documentation in order to match job roles with personal qualities and skills. These include:
• the job description - this summarises a job role within an organisation and lists the main tasks
• a person specification - this highlights the characteristics a candidate needs for a post, as well as the desirable qualities the company is looking for.
Enterprise combines the person specification within the job description by using a skills and competencies framework.

The Enterprise selection process offers candidates several opportunities to show their best in different situations:
• To screen candidates, Enterprise recruitment managers compare the online application forms (which reflect candidates’ CVs) to the skills and competencies the role needs.
• Candidates then have an initial face-to-face interview with an Enterprise recruitment manager.
• This is followed by an interview with a branch manager.
• From this, selected candidates are invited to an assessment day.
The assessment day is a standard part of the Enterprise recruitment process. Candidates take part in practical exercises, including role-play, as well as individual and group activities.
Role-play is a valuable way of testing core skills like communication and customer service.
Enterprise can assess a candidate’s performance by different methods and in different work related tasks. This makes the selection process fairer. Areas tested include customer service skills, flexibility, sales aptitude, work ethic, leadership and teamwork. The assessment day ends with another interview with a senior manager in order to make the final selection.



The different parts of the selection process help to identify the qualities the company is looking for. For example:
• Sarah is now an Enterprise Training Manager. She is responsible for creating and delivering multiple training programmes to improve employee performance and productivity at Enterprise.
She also provides feedback to management on employee performance. At selection, Enterprise had picked out her communication skills, leadership and work ethic. From initial training Sarah moved to Assistant Manager, Branch Manager then to Area Manager, then into her current role.
• Laurent is an Area Manager. The selection process highlighted within him a keenness for sales and a real care for customers. This enabled him to take on the challenges of responding to changing customer needs whilst meeting business aims and objectives. His role includes leading managers of several rental branches to develop a culture of customer service and sales.
Through coaching, mentoring and training, he motivates his team by recognising and rewarding their achievements so that they can meet their business goals.


Conclusion

A service-orientated business like Enterprise must deliver perfect service every time to keep customers satisfied. An unhappy customer is unlikely to come back. Enterprise operates in a highly competitive marketplace. In order to continue its growth and expansion, Enterprise focuses on delivering very high levels of customer satisfaction.
Its strategy of recruiting people with the right skills and competencies helps the business to carry out its aims and objectives. In order to keep these key skills in the business, Enterprise provides continuing development and training for its people as they progress along a long-term career path.

Source: http://businesscasestudies.co.uk/

Question 1 (300 words, 30 marks)
What do you understand from the term workforce planning? Explain three reasons for organizations to use workforce planning?
Question 2 (300 words, 30 marks)
In such a competitive market, what does Enterprise do differently to attract high quality candidates?
Question 3 (400 words, 40 marks)
Explain how having the right set of HRM activities allows service organizations to achieve their goals in becoming competitive. Support your answer with an example other than Enterprise.




General instructions for students:
TMA weight: 20% of total course grade.
Cut-off date: Check LMS
Plagiarism: It’s imperative that you write your answer using your own words. Plagiarism will be penalized depending on its severity and according to AOU plagiarism policy.
Format: you are expected to write your answer in an essay format: introduction, body paragraph(s) and a conclusion. Failing to do so could result in the deduction of up to 4 marks from your total TMA mark.
Word count: your answer is expected to be within the specified word count range. Not adhering to specified word count could result in the deduction of up to 4 marks of your total TMA mark.
Referencing: You are expected to use the Harvard referencing style for in-text referencing and list of reference at the end. Failing to do so could result in the deduction of up to 4 marks of your total TMA mark.
E-library: You are expected to use E-library sources to support your answers. A minimum of 3 sources is required. Failing to do so could result in the deduction of up to 4 marks of your total TMA mark.






مع نخبة من أفضل الاساتذه والمهندسين المتخصصين



نقدم لكم عروضنا المميزه لجميع طلبة الجامعات 00966541597560
ونواصل العمل المتميز منذ سنوات لتحقيق أهداف وطموحات الطلبه والطالبات بالتخرج بنجاح والتفوق فى جميع المواد الدراسيه

معنا يحصل الطلبه والطالبات على أعلى الدرجات وبشهادة الطلبه انفسهم .
وهذا مثال من رأى طالبه وهناك مئات الطلاب ونشكر أرائهم ولا يتسع المجال لوضع كلمات الشكر المرسله منهم



















فقد اجتاز الكثير من الطلبه الاختبارات للمواد الدراسيه المختلفه وتخرج على ايدينا الكثير من الطلبه كل عام ويتواصلون معنا ويشكرون فى الاساتذه والمهندسين


نقدم لكم :
حل واجبات TMA -كورسات - ملخصات - مراجعات قبل الامتحان -
لجميع فروع الجامعة ولجميع التخصصات ولجميع المواد
حلول نموذجية مضمونة وغير مكررة
KSA-Kuwait - Bahrain -Oman - Jordon -Lebanon -Egypt-Sudan

الكويت البحرين عمان الأردن لبنان مصر البحرين حائل الرياض الدمام جدة المدينة المنورة الاحساء
فحص التشابه وفقا لنظام الجامعة عن طريق موقع كشف التشابه
(.turnitin./ )






نتقدم بخدماتنا المميزة لطلاب وطالبات
الجامعة العربية المفتوحة 00966541597560
واجبات الجامعة العربية المفتوحة
فلقد تميزنا من بداية انشاء الجامعة العربية المفتوحة ِaou منذ عام 2003 بتقديم اروع الأمثله و النماذج في حصول الطلاب على اعلى التقديرات بحول الله تعالى في مختلف تخصصات الجامعة العربية المفتوحة فهناك تخصص ادارة الأعمال الذي يقوم بالإشراف عليه نخبه من دكاترة و حملة الماجستير في تخصص ادارة الاعمال و البيزنس لطلاب الجامعة العربية المفتوحة
وكذلك تخصص تقنية المعلومات و الحاسب و الذي يقوم بالإشراف عليه نخبة من المهندسين والاساتذة والمعيدين المتخصصين.
whatsApp: 00966541597560

شعارنا هو التميز والاستمرارية و بحمد الله فنحن مستمرون من 12 عام في تقديم النموذج الباهر والنجاحات المتعدده ولا يأتي هذا النجاح من فراغ بل من تفوق طلابنا بأعلى الدرجات ولله الحمد
نضمن لكم عدم التكرار ولا التشابه بين الواجبات المختلفة فنحن على يقين بأن نجاح الطالب هو الضمان الوحيد لنجاحنا و استمراريتنا
whatsApp: 0 0 9 6 6 5 4 1 5 9 7 5 6 0
تواصل معنا عن طريق
whatsApp: 00966541597560
اوعن طريق الايميل عبر:
Professor.tma@yahoo.com
الانستجرام:
AOU.Doctor

يسعدنا تلقي استفساراتكم وطلباتكم على مدار 24 ساعه يوميا


whatsApp: 0 0 9 6 6 5 4 1 5 9 7 5 6 0

شرح لكافة الكورسات مع أفضل نخبة من الاساتذه والمهندسين المتخصيين
ملخصات على أعلى درجة من الاحترافية
مراجعات قبل الامتحان
مساعدات اضافية

whatsApp: 0 0 9 6 6 5 4 1 5 9 7 5 6 0

وسيتم سرد قائمه بأسماء المواد التي نقوم بتقديم الحلول النموذجية والمنفرده طبقا لنظام التشابه Turnitin الذي يضمن عدم تشابه الواجبات سواء من مصادر الانترنت او من بين واجبات الطلاب و بعضها
وكذلك نقدم شرح لكافة الكورسات على أيدى نخبة من الاساتذه والمهندسين المتخصصين

حل واجب - شرح كورسات M363
حل واجب - شرح كورسات M180
حل واجب - شرح كورسات M275
حل واجب - شرح كورسات M150A
حل واجب - شرح كورسات M150B
حل واجب - شرح كورسات M129
حل واجب - شرح كورسات M130
حل واجب - شرح كورسات M131
حل واجب - شرح كورسات M132
حل واجب - شرح كورسات M256
حل واجب - شرح كورسات TT284
حل واجب - شرح كورسات M359
حل واجب - شرح كورسات TU170
حل واجب - شرح كورسات T325
حل واجب - شرح كورسات T103
حل واجب - شرح كورسات T216A
حل واجب - شرح كورسات T216B
حل واجب - شرح كورسات T215A
حل واجب - شرح كورسات T215B
حل واجب - شرح كورسات T175A
حل واجب - شرح كورسات T175B
حل واجب - شرح كورسات T324
حل واجب - شرح كورسات T471
وغيرها من المواد الاخرى





كما نقدم مشاريع التخرج ودعم مستمر للطلبه فى كل خطوات المشروع والمتابعه مع الطلبه وعمل كافة التقارير المطلوبه
جميع فروع الجامعة العربيه المفتوحة وبقية الجامعات
السعودية - الكويت - الامارات - البحرين - الاردن - عمان - مصر - قطر
تقنية المعلومات

whatsApp: O O 9 6 6 5 4 1 5 9 7 5 6 O





ومن المميزات التى نقدمها للطلبه :
دعم مستمر قبل وبعد التخرج
تواصل مستمر ومراجعات مستمره
التركيز على الاسئله المتوقعه
ساعات اضافيه للشرح فى حالة عدم فهم اى جزء

whatsApp: O O 9 6 6 5 4 1 5 9 7 5 6 O

مزايا كثيره نقدمها لجميع الطلبه

تواصل معنا عن طريق
whatsApp: +966541597560
او عن طريق الايميل عبر:
Professor.tma@yahoo.com
الانستجرام:
AOU.Doctor







لدينا حلول مضمونة 100% بإذن الله وغير مكررة لكافة مواد الجامعة المفتوحة مع إمكانية شرح ومراجعة المواد و يوجد وغيرها كثير وكمان عمل كافة الأبحاث ومراجعات لغوية للرسائل العلمية باللغة العربية للاستشارات المجانية حل واجبات الجامعه العربيه المفتوحه


تواصل معنا عن طريق

whatsApp: 00966541597560
وعن طريق الايميل عبر:
Professor.tma@yahoo.com

whatsApp: O O 9 6 6 5 4 1 5 9 7 5 6 O

والانستجرام:
AOU.Doctor










_________________
الإجــابة النمــوذجية
----------------------

[عزيزي الزائر يتوجب عليك التسجيل لمشاهدة الإجابة النموذجية ، للتسجيل اضغط هنا] || الكاتب: [عزيزي الزائر يتوجب عليك التسجيل لمشاهدة الإجابة النموذجية ، للتسجيل اضغط هنا] || المصدر: [عزيزي الزائر يتوجب عليك التسجيل لمشاهدة الإجابة النموذجية ، للتسجيل اضغط هنا]






خدمات مجانية – حلول واجبات الجامعة العربية المفتوحة
لجميع تخصصات الجامعة ولجميع فروع الجامعة
حلول واجبات – مشاريع تخرج – ملخصات هامة
http://quiz.123.st/
Watsapp: 00201102862484

professor.tma@gmail.com
مع نخبة من أفضل الاساتذة والمهندسين المتخصصين
حلول مضمونة وغير مكررة وغير متشابهة لجميع واجبات الجامعة
متوفرمدرسين ومدرسات لجميع المواد والتخصصات
KSA-Kuwait-Bahrain-Oman-Jordon-Lebanon-Egypt
الرجوع الى أعلى الصفحة اذهب الى الأسفل
معاينة صفحة البيانات الشخصي للعضو http://quiz.123.st
 
حل واجبات الجامعة العربية المفتوحة - B203B
الرجوع الى أعلى الصفحة 
صفحة 1 من اصل 1

صلاحيات هذا المنتدى:لاتستطيع الرد على المواضيع في هذا المنتدى
منتديات طلاب الجامعة العربية المفتوحة - الجامعة السعودية الالكترونية :: حل واجب b203b-
انتقل الى: